BeagleBoard.org products and open hardware designs are supported via the on-line community resources. We are very confident in our community's ability to provide useful answers in a timely manner. If you don't get a productive response within 24 hours, please escalate issues to Jason Kridner (contact info available on the About Page). In case it is needed, Jason will help escalate issues to suppliers, manufacturers or others. Be sure to provide a link to your questions on the community forums as answers will be provided there.
System Reference Manual
Please make sure you have read the documentation prior to seeking support.
- BeagleBone Black and BeagleBone Black Industrial System Reference Manual
- BeagleBone Black Wireless System Reference Manual
- BeagleBone AI System Reference Manual
- BeagleBone Blue System Reference Manual
- PocketBeagle System Reference Manual
- BeagleBoard-X15 System Reference Manual
Please execute the board diagnostics, review the hardware documentation, and consult the mailing list and IRC channel for support. BeagleBoard.org is a "community" project with support only given to those who are willing to discussing their issues openly for the benefit of the entire community.
Best to be prepared with good diagnostic information to aide with support.
- Example run of 'version.sh' script needed for support requests
- Beagle Tester source
- Beagle Tester image releases
Consulting and other resources
Need timely response or contract resources because you are building a product?
Repairs and replacements only provided on unmodified boards purchased via an authorized distributor within the first 90 days. All repaired board will have their flash reset to factory contents. For repairs and replacements, please contact 'support' at BeagleBoard.org using the RMA form:
Understanding Your Beagle
- BeagleBone Introduction
Terms and Compliance
REGULATORY, COMPLIANCE, AND EXPORT INFORMATION
Beagles are typically annotated to comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This Class A or B digital apparatus complies with Canadian ICES-003. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Cet appareil numérique de la classe A ou B est conforme à la norme NMB-003 du Canada. Les changements ou les modifications pas expressément approuvés par la partie responsible de la conformité ont pu vider l’autorité de l’utilisateur pour actionner l’équipement.
Please refer to the specific regulatory tested documentation linked above for your specific device.
WARRANTY AND DISCLAIMERS
- BeagleBone Black and BeagleBone Black Industrial design documentation
- BeagleBone Black Wireless design documentation
- BeagleBone AI design documentation
- BeagleBone Blue design documentation
- PocketBeagle design documentation
- BeagleBoard-X15 design documentation
The design materials referred to in this document are *NOT SUPPORTED* and DO NOT constitute a reference design. Support of the open source developer community is provided through the the resources defined at https://beagleboard.org/support.
THERE IS NO WARRANTY FOR THE DESIGN MATERIALS, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE DESIGN MATERIALS “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE DESIGN MATERIALS IS WITH YOU. SHOULD THE DESIGN MATERIALS PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
This board was designed as an evaluation and development tool. It was not designed with any other application in mind. As such, the design materials that are provided which include schematic, BOM, and PCB files, may or may not be suitable for any other purposes. If used, the design material becomes your responsibility as to whether or not it meets your specific needs or your specific applications and may require changes to meet your requirements.
BeagleBoard.org Foundation and logo-licensed manufacturers (together, henceforth identified as "Supplier") provide this board under the following conditions:
The user assumes all responsibility and liability for proper and safe handling of the goods. Further, the user indemnifies Supplier from all claims arising from the handling or use of the goods.
Should this board not meet the specifications indicated in the System Reference Manual, this board may be returned within 90 days from the date of delivery to the distributor of purchase for a full refund. THE FOREGOING LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY MADE BY SELLER TO BUYER AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCEPT TO THE EXTENT OF THE INDEMNITY SET FORTH ABOVE, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Please read the System Reference Manual and, specifically, the Warnings and Restrictions notice in the Systems Reference Manual prior to handling the product. This notice contains important safety information about temperatures and voltages.
No license is granted under any patent right or other intellectual property right of Supplier covering or relating to any machine, process, or combination in which such Supplier products or services might be or are used. The Supplier currently deals with a variety of customers for products, and therefore our arrangement with the user is not exclusive. The Supplier assume no liability for applications assistance, customer product design, software performance, or infringement of patents or services described herein.
Warnings and Restrictions
For Feasibility Evaluation Only, in Laboratory/Development Environments
This board is not a complete product. It is intended solely for use for preliminary feasibility evaluation in laboratory/development environments by technically qualified electronics experts who are familiar with the dangers and application risks associated with handling electrical mechanical components, systems and subsystems. It should not be used as all or part of a finished end product.
Your Sole Responsibility and Risk
You acknowledge, represent, and agree that:
You have unique knowledge concerning Federal, State and local regulatory requirements (including but not limited to Food and Drug Administration regulations, if applicable) which relate to your products and which relate to your use (and/or that of your employees, affiliates, contractors or designees) of this board for evaluation, testing and other purposes.
You have full and exclusive responsibility to assure the safety and compliance of your products with all such laws and other applicable regulatory requirements, and also to assure the safety of any activities to be conducted by you and/or your employees, affiliates, contractors or designees, using this board. Further, you are responsible to assure that any interfaces (electronic and/or mechanical) between this board and any human body are designed with suitable isolation and means to safely limit accessible leakage currents to minimize the risk of electrical shock hazard.
Since this board is not a completed product, it may not meet all applicable regulatory and safety compliance standards which may normally be associated with similar items. You assume full responsibility to determine and/or assure compliance with any such standards and related certifications as may be applicable. You will employ reasonable safeguards to ensure that your use of this board will not result in any property damage, injury or death, even if this board should fail to perform as described or expected.
It is important to operate this board within Supplier’s recommended specifications and environmental considerations per the user guidelines. Exceeding the specified this board ratings (including but not limited to input and output voltage, current, power, and environmental ranges) may cause property damage, personal injury or death. If there are questions concerning these ratings please contact the Supplier representative prior to connecting interface electronics including input power and intended loads. Any loads applied outside of the specified output range may result in unintended and/or inaccurate operation and/or possible permanent damage to this board and/or interface electronics. Please consult the System Reference Manual prior to connecting any load to this board output. If there is uncertainty as to the load specification, please contact the Supplier representative. During normal operation, some circuit components may have case temperatures greater than 60 C as long as the input and output are maintained at a normal ambient operating temperature. These components include but are not limited to linear regulators, switching transistors, pass transistors, and current sense resistors which can be identified using BeagleBone AI’s schematic located at the link in this board’s System Reference Manual. When placing measurement probes near these devices during normal operation, please be aware that these devices may be very warm to the touch. As with all electronic evaluation tools, only qualified personnel knowledgeable in electronic measurement and diagnostics normally found in development environments should use this board.
Agreement to Defend, Indemnify and Hold Harmless
You agree to defend, indemnify and hold Supplier, its licensors and their representatives harmless from and against any and all claims, damages, losses, expenses, costs and liabilities (collectively, "Claims") arising out of or in connection with any use of this board that is not in accordance with the terms of the agreement. This obligation shall apply whether Claims arise under law of tort or contract or any other legal theory, and even if this board fails to perform as described or expected.
Safety-Critical or Life-Critical Applications
If you intend to evaluate the components for possible use in safety critical applications (such as life support) where a failure of the Supplier’s product would reasonably be expected to cause severe personal injury or death, such as devices which are classified as FDA Class III or similar classification, then you must specifically notify Supplier of such intent and enter into a separate Assurance and Indemnity Agreement.